Extra Stop on Booked Ride

Any additional stop / deviation of the route during the journey may be subject to an increase in cost of the booked service(s). Speak to the driver and he will inform you about any additional cost based on extra time and distance.

Where will the driver wait for me at the airport or a train/bus station?

Due to anti-covid procedures, pick up locations may vary. In the booking voucher sent ,you can read the updated meeting points or information about updated locations.

Can I have driver’s telephone number?

The day before the service, you will receive an email and a message with all the information to contact the driver and / or our office for every need.

Do you have a cancellation policy?

Cancellations with notification more than 24 hours from pick up time are free of charge. Cancellations under 24 hours have a 100% penalty and there is no refund.

What happens if my flight / train / bus is delayed?

Airport pickups have a 60-minute free waiting time. Pick ups at train stations / private addresses and buses have 15 minutes of free waiting time. If there are situations of delay beyond your control (delayed flights, buses or trains) our drivers will update your pick up automatically by checking the updated arrival times.

Are the prices per person or per service / vehicle?

The prices offered are always per service / vehicle. They include taxes and airport parking if any. The maximum number of people is shown next to the chosen vehicle. The number of passengers up to reaching the maximum capacity for the chosen vehicle does not affect the proposed price.

What do I need to book a service?

To book our services just go to our booking form on the home page or click the blue buttons that say “book now”. Day, time, pick up, drop off, number of people, telephone and email address are the information you need to book a transfer service.

How early should I book?

Depending on the service request area and the availability of our vehicles, drivers and partners, we guarantee the service up to 2 hours before.

What should i do if i need an airport transfer?

You can book our transfer service in just few clicks with 2 hours notice. Use our booking form where you can view the price before purchasing the service. Do you need it now? Contact support by phone and we will try to send you a vehicle as fast as we can